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Frequently asked questions
How is the active learner license calculated?
Licenses count only learners with an active status. Inactive learners, instructors and admins do not use licenses. When you deactivate a learner, their license is freed up and can be used for another learner.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan from the admin dashboard. If the new plan's capacity is below your active learner count, your current learners are not affected; however, no new learners can be activated until your active learner count drops below the capacity.
What is the difference between yearly and monthly billing?
You can pay for plans monthly or yearly. The savings shown for yearly billing are calculated from the plan's current monthly and yearly prices.
Do prices include VAT?
VAT information is shown separately with each plan's price.
Do I need a credit card for the free trial?
No. You can start the free trial without entering credit card details. You can choose any plan before the trial ends.
What happens if my plan capacity is full?
When capacity is full, no new learners can be activated; current active learners keep their access. To make room, you can deactivate learners or upgrade your plan.
Which features are included in every plan?
Core modules such as course and program management, video training, exams, assignments, certificates and reporting are included in every plan. AI assistant availability and quota vary by plan.
Can large organizations get a custom quote?
Yes. For high learner capacity, special requirements or professional service requests, contact us to get a quote tailored to you.
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